Improved shopper profiles and customer health insights
Open a shopper profile in a side panel and see their spend, order frequency and predicted next order.
Shopper profiles used to mean a full page redirect every time you wanted a closer look. Now you can open a profile in a side panel, glance at what you need, and carry on where you were. The new customer health insights turn each profile into a quick read on the relationship. See who your highest spenders are, how often they buy, and when they're likely to order next, so you can spot the shoppers worth a targeted follow up.
- Shopper profiles now open in a side panel, so you can click a profile and see a preview without leaving the page you're on
- Expand any preview to a full panel, or copy its URL to share a shopper with a teammate for collaboration
- Previewing a shopper now shows customer health insights based on their past purchase behaviour: their total spend with you, their average order value, their average time between orders, and a predicted next order date from their history